Welcome to Serendip Gems website. These terms and conditions outline the rules and regulations for the use of our website. By accessing or using our website, you accept and agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you must not use our website.

1. Intellectual Property

1.1. The content and materials on our website, including but not limited to text, graphics, images, logos, trademarks, and jewelry designs, are protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or use any of the materials without our prior written consent.

2. Product Information

2.1. We strive to provide accurate and up-to-date information about our jewelry products. The actual appearance and colors of the products may vary slightly from the images displayed.
2.2. Prices and availability of products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability.

3. Orders and Payments

3.1. By placing an order on our website, you represent that you are at least 18 years old or have obtained parental/guardian consent to make the purchase.
3.2. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at our discretion.
3.3. Payment for the products must be made at the time of placing the order. We accept various payment methods, and all payments are processed securely. You agree to provide accurate and complete payment information.
3.4. In the event of a pricing error or inaccuracies in product information, we reserve the right to cancel any orders affected by such errors and refund any payments made.

4. Shipping and Delivery

4.1. We will make reasonable efforts to ensure timely delivery of your purchased products. However, we are not liable for any delays or damages caused by shipping carriers or events beyond our control.
4.2. Shipping costs and delivery times may vary based on your location and the shipping method chosen during checkout. Please refer to our Shipping Policy for detailed information.

5. Returns and Refunds

5.1 Returns will only be accepted if the product is not delivered in good condition. It is essential for us to ensure that our customers receive products in perfect condition, and we strive to rectify any issues promptly.
In the event that you receive a product that is not in good condition, we kindly request that you notify our company within 48 hours of delivery. This timeframe allows us to investigate the matter thoroughly and take appropriate action to resolve the issue.
Please note that in such cases, a refund will not be provided. However, we are committed to ensuring your satisfaction and will be pleased to offer store credit as a form of compensation. This store credit can be used towards the purchase of any other product from our inventory.

6. Privacy and Data Protection

6.1. We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

7. User Conduct

7.1. You agree to use our website for lawful purposes only and not to engage in any activities that may harm, interfere with, or disrupt the functioning of our website or infringe upon the rights of others.
7.2. You are solely responsible for any content you post, upload, or transmit through our website. You must not post or transmit any content that is unlawful, defamatory, obscene, or violates any third-party rights.

8. Limitation of Liability

8.1. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase of our products.